Effective business process design & management is a key differentiator for organizations seeking to increase revenue, improve customer satisfaction, reduce costs and improve overall operational efficiencies. Business transformation or even incremental improvement starts with good process design, end-to-end process management, layering in effective Organizational Change Management (OCM)....
There are things in our lives that are urgent and important, urgent and unimportant, not urgent and important, and not urgent and not important. The idea is, you first want to get your urgent and important things out of the way, then put a lot of energy into important but...
Looking to make a few updates to your loyalty program? There are a few things you should know… If you’re not careful, there could be a volcano of negative sentiment waiting to erupt in the form of your customers. Just ask Starbucks who recently announced this past month that it was...
