Practical AI in Action

Contact Center Transformation for Major Health Insurance Company – Over the next 5 years Daugherty will improve customer experience and replace 30+ existing legacy telephony, contact center, and other integrated platforms with practical AI – leveraging Five9’s Contact Center as a Service solution (CCaaS). ...

Generative AI Use Cases and Applications

Generative artificial intelligence (AI) refers to large language learning models (LLMs) that can generate new content and output based on patterns learned from training data, rather than simply classifying or summarizing existing information. As generative AI continues to advance, it has the potential to transform many business processes by automating...

Bespoke or Store-Bought AI

Enterprises are feeling increased pressure to take advantage of Generative AI, but where, and how is unclear. Should they seek improved developer efficiency, enable automation in workflows, or perhaps, generate customized marketing copy? These are all possible, but they have different requirements and carry different levels of risk....

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